RETURNS POLICY

This applies to items purchased from this site only.

We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you may return the item(s) you have purchased without any obligation on your part to justify their return within five (5) business days following their date of delivery. We accept return as long as the items you wish to return are in the same condition in which you received them, in other words, in their original, sealed, with Tags on and undamaged packaging and are accompanied by the retail receipt or invoice. In case these terms are not met, the exchange will not be accepted

We highly recommend that the below instructions are followed when trying on the purchased items:
• Clothing: Do not wear it for personal use, take care of your make up and deodorant.
• Shoes: Try them on a carpet

All packages are thoroughly checked from our personnel before their shipment to you. In case you notice any fault, you should send an email at contact@theclosetcy.com within 2 days from the delivery time, expressing your worries.

Returns:

To return your product, you should send it via one of the following:

1.    ACS Courier:

The Closet

ACS Central (Strovolos Industrial Area)

Tel: 22261008

 

2.    DHL

The Closet

58E, Athinon street, Strovolos

Tel:22261008

 

3.    In person by visiting one of our shops:

NICOSIA: 58, Athinon street, Strovolos 2040, Tel: 22261008

LIMASSOL: 133, Anexartisias street, 3040, Tel: 25101305

 

4.    GENIKI TAXYDROMIKI for Cyprus & Greece.

5.    For European Citizens we accepts Returns via their Local POST OFFICE only Registered Packages.

 

We will be in touch to inform you that we have received it and arrange for either a refund, credit note or exchange to be made.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

In case you purchased an item and its “out of stock” because of a system error, we Refund the full amount you pay including Shipping cost!

We also offer Refund in case of our fault e.g. sent you wrong item or receive a damaged item.

 

Credit Notes

If you require a credit note we will issue one for you and we will send you the code via email. You can use the code at checkout on your next purchase. This is a one-time-code and can ONLY be applied ONCE.

POLICY:

 

  •  Goods are offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.
  • Payment & Delivery charges are not refundable.
  • Prices and manufacturers specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract.
  • Claims for damaged goods must notify within 24 hours of receipt, please inspect goods immediately.
  • For suitability of goods please contact the manufacturer.
  • Orders delivered may be subject to a delivery charge, click here to see Shipping Policy
  • Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
  • The cardholders name and address and delivery address must be the same for the 1st order.
  • We do not deliver to P.O.Box numbers.
  • The company policy is to dispatch goods within 48 hours of receiving your order, however this can vary subject to availability of stock. Times quoted are made in good faith, but shall not be binding. The Closet  cannot accept responsibility for transport delays causing late delivery.
  • Late delivery does not entitle you to refuse or cancel the order.
  • The user will indemnify CKDM Ltd  against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.
  • Whilst all reasonable endeavors have been made to check the accuracy of the information contained within this site The Closet  does not warrant the accuracy of the information contained herein. Further, CKDM Ltd or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, CKDM Ltd or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organizations or persons referred to directly or indirectly within this website.
  • All items are guaranteed according to manufacturer’s warranty.